Find answers to common questions about CCTV,
networking, IP-PBX, servers, access control, Wi-Fi,
structured cabling, technical support and our
technology solutions.
Electro Mechanical provides professional
IT and technical solutions including CCTV
surveillance, networking, servers,
IP-PBX systems, access control, Wi-Fi,
structured cabling, IT infrastructure,
maintenance and technical support.
Do you provide complete technology solutions?
Yes. We can support individual requirements
as well as integrated technology projects
involving multiple systems such as CCTV,
networking, access control, IP-PBX and
server infrastructure.
Do you work with businesses of different sizes?
Yes. Solutions can be planned around the
size, operational requirements and technical
environment of the business.
Can you work with our existing IT infrastructure?
Yes. Existing infrastructure can be assessed
before recommending new installations,
upgrades, repairs or additional systems.
How do I request a quotation?
You can contact our team through the Contact
Us page and provide details about your
requirements, location, project scope and
any existing equipment.
02
CCTV & Surveillance
Do you install CCTV systems?
Yes. We provide CCTV installation and
surveillance solutions for business,
commercial, industrial and other suitable
environments.
What does a CCTV installation include?
Depending on the project, CCTV installation
may include cameras, NVR/DVR, storage,
networking, cabling, configuration,
positioning, testing and system handover.
Can I monitor CCTV remotely?
Remote monitoring may be available when the
CCTV system, network and required application
or configuration support remote access.
Can you upgrade an existing CCTV system?
Yes. Existing cameras, recorders, storage,
cabling and network infrastructure can be
assessed to determine whether an upgrade or
replacement is appropriate.
Do you provide CCTV troubleshooting?
Yes. Support can cover camera connectivity,
recording, NVR/DVR issues, remote viewing
and other system-related problems.
03
Networking & Wi-Fi
Do you provide network installation?
Yes. Network projects can include site
assessment, network planning, structured
cabling, switches, routers, access points,
rack setup, configuration and testing.
What is included in a professional LAN setup?
A LAN setup may include network design,
switches, routers, structured cabling,
patch panels, network racks, termination,
configuration, testing and documentation.
Can you improve poor Wi-Fi coverage?
Yes. We can assess coverage, access point
placement, network equipment and connectivity
requirements to identify practical ways to
improve Wi-Fi performance.
Do you install Cat6 and structured cabling?
Yes. Structured network cabling can be planned
and installed as part of suitable network
infrastructure projects.
Can you troubleshoot an existing network?
Yes. Network troubleshooting can cover
connectivity problems, switches, routers,
Wi-Fi, cabling and related infrastructure.
04
IP-PBX & Business Communication
What is an IP-PBX system?
An IP-PBX is a business telephone system that
uses IP networking to manage internal
extensions and business communications.
Do you install IP-PBX systems?
Yes. IP-PBX projects can include the PBX
system, IP phones, extensions, network
connectivity, configuration and testing.
Can you configure IP phones and extensions?
Yes. IP phones and extensions can be configured
as part of an appropriate IP-PBX installation
or support project.
Can you troubleshoot IP-PBX problems?
Yes. Troubleshooting may include phone
connectivity, extensions, network
communication and common configuration issues.
05
Servers & IT Infrastructure
Do you provide server solutions?
Yes. Server solutions can include server
installation, configuration, storage,
connectivity, maintenance and related
infrastructure support.
Can you manage existing servers?
Existing server environments can be assessed
and supported depending on the hardware,
software, access and technical requirements.
Can you help with server storage problems?
Yes. Storage capacity, drive-related concerns,
performance and storage planning can be
considered during technical assessment.
Do you provide server maintenance?
Yes. Server maintenance can include health
checks, performance review, storage checks,
updates and troubleshooting where applicable.
Can you help upgrade an outdated server?
Yes. Existing hardware and requirements can be
assessed to determine whether upgrading,
expanding or replacing the server is the
most practical option.
06
Access Control
What is an access control system?
Access control systems manage and control
entry to selected areas using technologies
such as biometric readers, cards, PINs,
electronic locks and related devices.
Do you install door access systems?
Yes. Access control projects can include
suitable readers, locks, controllers,
exit devices, cabling and configuration.
Can access control be integrated with other systems?
Depending on the equipment and project
requirements, access control can be planned
alongside CCTV, networking and other
security infrastructure.
Can you support an existing access control system?
Existing systems can be assessed for
troubleshooting, maintenance, configuration
or possible upgrade requirements.
07
Maintenance & Technical Support
What does technical support include?
Technical support can cover troubleshooting,
system diagnosis, network issues, server
assistance, workstation problems, CCTV,
IP-PBX, Wi-Fi and other IT infrastructure
concerns.
Do you provide on-site support?
On-site support can be considered when a
physical inspection, equipment handling,
installation or hands-on troubleshooting
is required.
Can you support our existing IT systems?
Yes. Existing systems can be assessed and
supported depending on their condition,
accessibility and technical requirements.
Do you provide preventive maintenance?
Yes. Preventive maintenance can help identify
hardware, performance, connectivity, storage
and other technical concerns before they
become larger operational problems.
Can you help prevent recurring IT problems?
Yes. After diagnosing an issue, we can identify
possible underlying causes and recommend
practical improvements, maintenance or
upgrades where appropriate.
Can I request support through WhatsApp?
Yes. You can contact the Electro Mechanical
team through WhatsApp to explain your
requirement and discuss the appropriate
next step.
NEED A SPECIFIC ANSWER?
Every Business Has Different Technical Requirements.
General FAQs can answer common questions, but your
project may require a more specific recommendation.
Our team can review your requirements and help you
determine the right technical approach.
New installation requirements
Existing system troubleshooting
Technology upgrades
Maintenance & support
Multi-system integration
QUICK INFORMATION
Need Help Choosing the Right Service?
Start with your business requirement and let the technical
solution follow. We can help identify the appropriate
service based on your environment and goals.
Need Better Security?
Explore CCTV surveillance and access control solutions
designed around your property and security requirements.
Need Better Connectivity?
Network installation, Wi-Fi and structured cabling can
provide a more organized and reliable connectivity
environment.
Need Better IT Performance?
Server solutions, upgrades, maintenance and technical
support can help keep your IT infrastructure reliable.
Need Business Communication?
IP-PBX and IP phone solutions can help organize internal
communication and business calling requirements.
Need Access Control?
Control access to selected areas with suitable biometric,
card, PIN and electronic locking technologies.
Need Technical Support?
Get help with troubleshooting, maintenance and technical
issues across your business technology environment.
STILL HAVE QUESTIONS?
Let's Talk About Your Technology Requirements.
Whether you need a new installation, technical support,
system upgrade or complete IT infrastructure solution,
our team can help you determine the right next step.
